Job Vacancies
Vacancy: E-commerce Sales Manager
Location: Remote control
Duration: Fulltime
Department: Product Operations
Job Description:
As E-commerce Sales Manager, you will be responsible for developing, implementing and managing our company's e-commerce strategies. You will work closely with various teams, including marketing, logistics and customer service, to achieve sales goals and increase our brand's online presence. You are a strategic thinker with a keen eye for detail and a passion for delivering excellent customer experiences.
Responsibilities:
- Develop and implement strategies to drive online sales and achieve revenue goals.
- Manage e-commerce website and optimize user experience.
- Analyze sales data and trends to evaluate performance and make recommendations for improvement.
- Collaborate with the marketing team to develop digital marketing campaigns that drive online sales.
- Coordinate logistics and inventory management to ensure smooth fulfillment of online orders.
- Keep abreast of developments in the e-commerce industry and conduct competitive analysis.
Qualifications:
- Minimum of a bachelor's degree in marketing, business administration or a related field.
- Demonstrated experience in e-commerce management, preferably in a leadership role.
- Excellent analytical skills and familiarity with web analytics tools.
- Strong communication skills and ability to work effectively in a team.
- Proven ability to achieve results in a competitive online marketplace.
What we offer:
- A challenging and dynamic work environment with room for personal growth and development.
- Competitive salary and fringe benefits.
- Opportunities for training and continuing education.
- The opportunity to play an important role in the growth of our company in the field of e-commerce.Hoe te solliciteren:
Send your resume and cover letter to careers@trendsbyvelour.com Attn: Anke Heesma. Please mention "Application E-commerce Sales Manager" in the subject of the e-mail. We look forward to hearing from you!
Vacancy: Customer Service Manager
Location: Remote control
Duration: Fulltime
Department: Customer Support
Job Description:
As Customer Service Manager, you will be responsible for delivering excellent customer service and building and maintaining strong customer relationships. You will lead a team of customer service representatives and ensure they maintain the highest standards in handling customer inquiries, complaints and requests. You are an empathetic leader with excellent communication skills and a passion for creating positive customer experiences.
Responsibilities:
- Lead, train and motivate the customer service team to achieve excellence in customer service.
- Ensure timely and accurate handling of customer inquiries, complaints and requests through various communication channels, including phone, email and social media.
- Develop and implement procedures and policies to improve customer service efficiency and quality.
- Analyze customer data and feedback to identify trends and make recommendations for improvement of products and services.
- Collaborate with other departments, such as sales and marketing, to develop and implement customer-focused initiatives.
Qualifications:
- Minimum of a bachelor's degree in a relevant field.
Demonstrated experience in customer service, preferably in a leadership role. - Excellent communication skills and ability to communicate effectively with customers and team members.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Empathic ability and patience when dealing with customers.
What we offer:
- A stimulating work environment where your leadership is valued and recognized.
- Competitive salary and benefits.
- Opportunities for professional development and growth.
- The opportunity to positively impact the customer experience and growth of our company.
Send your resume and cover letter to careers@trendsbyvelour.nl Attn: Anke Heesma. Please mention "Application Customer Service Manager" in the subject of the e-mail. We look forward to hearing from you!